Partner Onboarding Specialist

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days of in-office collaboration. Either in our downtown San Francisco Hub or in our London Hub in Soho. About The Role The Onboarding Specialist is an internal-facing operations role on the External Partnerships team, sitting with the Senior Onboarding Supervisor. This person is the day-to-day engine of the team — keeping launches on track, cross-functional work moving, and the Onboarding Associate prioritized and unblocked. This role does not manage external partner relationships. It exists to absorb the operational coordination that scales with every new partner launch, freeing senior team members to focus on strategic growth and program management. What You’ll Do Partner Launch Coordination Support day-to-day partner onboarding logistics including location setup, rate card validation, zip code uploads, store configuration, and training coordination for new and expanding partners Schedule and coordinate live (Google Meet) and shareable training sessions for new partner locations Maintain and update partner pages in internal systems as partners expand or change configurations Assist with post-launch activity monitoring and flag issues for escalation Cross-Functional Coordination Track open action items across CS, Product, Data, Localization, and Task Logistics teams Coordinate across internal teams to ensure launch steps are completed on time Participate in cross-functional working groups and represent the Partnerships team in operational discussions Channel & Support Management Manage 10+ active Slack channels including partner-internal channels, and cross-functional channels. Triage inbound partner support requests and route issues appropriately to CS, Partner Support, or internal teams Assist with hypercare monitoring for new partner launches across all platforms (TPP, API, PAPI), tracking early performance trends and flagging issues through the critical window following go-live Documentation & Infrastructure Maintain the Confluence database as the source of truth for all partner data Create and update onboarding documentation, checklists, and training materials Ensure partner pages, rate cards, and location records are current and accurate Team Support Support the Onboarding Associate in staying organized and on track with launch timelines and day-to-day tasks Identify process gaps and flag them to the Senior Onboarding Supervisor Support preparation for major cross-functional launch readiness reviews Qualifications Required 1–3 years of experience in operations, project coordination, account management, or a related field Strong organizational skills — able to manage multiple work streams and deadlines simultaneously Clear, confident communicator in Slack, email, and async environments Comfortable working cross-functionally across teams with different priorities and workflows Detail-oriented with a bias toward documentation and process Ability to work independently, follow through on tasks end-to-end, and flag issues proactively Preferred Experience with Confluence, Slack, Asana, or similar tools Familiarity with marketplace, gig economy, or platform operations Experience supporting a team in a coordinator or specialist capacity Exposure to partner onboarding, account setup, or B2B operations Comfortable facilitating or delivering training (live or asynchronous) Experience with AI tools (e.g., Claude) for documentation, communication, and operational efficiency Technology & Tools Slack — primary communication and channel management Confluence — partner documentation and knowledge base Google Workspace (Docs, Sheets, Drive) — training materials and shared documentation Asana or similar project management tool — task tracking and launch timelines Zoom / Google Meet — live partner and internal training sessions Jira — bug tracking, product intake, and internal issue escalation AI tools (e.g., Claude) — documentation drafti…