Box Office Assistant

Are you a confident, customer-focused individual with a passion for theatre and live events?

We’re looking for a Box Office Assistant to join our dynamic team at the heart of the Assembly Hall Theatre. This is a fantastic opportunity to deliver exceptional customer service while contributing to the commercial success of our venue.

What You’ll Be Doing:

• Providing outstanding customer service via phone, email, and in-person
• Supporting sales targets through upselling and proactive engagement
• Encouraging and assisting customers in using digital platforms
• Delivering accurate reporting to support the wider Culture team
• Promoting offerings across TWBC venues including the Literary Festival and Ice Rink

What We’re Looking For:

• Experience or understanding of working in a customer-facing role
• A proactive, solutions-oriented team player
• Proficiency in IT, especially Microsoft Office
• Awareness of current and upcoming events at our venues
• Excellent written and verbal communication skills
• Ability to quickly build rapport with customers
• Confidence, tact, diplomacy, and empathy in customer interactions
• A positive, “can-do” attitude and excellent interpersonal skills
• Self-motivated and resilient under pressure
• Available to work evening and weekends across a 7-day working pattern

What we offer:

• Financial: An attractive basic salary within a clear pay structure.
• Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.
• Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.
• Free staff parking.
• Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.
• Access to HAPI an all‑in‑one benefits hub, giving you easy access to a wide range of employee perks, wellbeing support, discounts, and everyday savings.
• Personal Development: Invaluable training opportunities for continuing professional development.
• Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.
• To learn more about working at Tunbridge Wells Borough Council, explore the kind of place we are, work that matters with people who care, and our pay, benefits, and hybrid working.

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.