Customer Experience Specialist

Customer Experience Specialist

Guildford (Hybrid: 3 days office / 2 days home)
£28,000-£30,000 per annum

Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?

We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You’ll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.

What You’ll Do:

• Be the central contact for our customers, owning their journey from first interaction to resolution

• Manage inbound/outbound calls and service emails

• Respond to information requests and support queries across regional sales branches

• Resolve queries or escalate them appropriately within the business

• Perform admin duties and manage customer interactions via our portal

• Collaborate with other departments to ensure timely and accurate service delivery

• Provide valuable customer insights to the management team

What You’ll Bring:

• Proven experience in a phone-based customer service role

• A proactive, solutions-focused mindset with excellent attention to detail

• Strong written and verbal communication skills

• Confidence using Microsoft Office (Word, Excel, Outlook)

• Team-oriented approach with the ability to manage your own workload

• Bonus: Basic understanding of financial services

Perks & Benefits:

• Hybrid working (3 office days, 2 remote)

• Free on-site parking

• Access to kitchen,  and on-site showers

• Supportive training and onboarding process

• Collaborative, inclusive team culture

• Clear progression opportunities

If you’re ready to bring your energy and expertise to a people-first organisation where your work truly matters then apply today!

Ref: 08630