Field Services Engineer

Field Support Engineer - On-Site IT Refresh Project

Location: Edinburgh - Onsite

6 Months Inside IR35

£150 to £200 a day

*Active SC Clearance Required*

A top tier firm is looking for a reliable Field Support Engineer to join their team on a contract basis. In this role, you will play a crucial part in rolling out new workplace technology, upgrading user devices, and delivering high-quality, face-to-face technical assistance. You will split your time between floor-walking, tech bar user support, equipment deployment, and local data center hands-and-eyes assistance.

Key Responsibilities

• Hardware Deployments: Build, configure, and roll out desktop and laptop hardware as part of a site-wide device migration program.
• User & Technical Support: Provide fast, effective 1st and 2nd line troubleshooting for both operating systems and physical hardware.
• Infrastructure Assistance: Deliver physical hands-and-eyes support within the local data center environment as needed.
• Equipment Maintenance: Manage local IT stock, prep devices for deployment, and ensure proper asset handling.
• Customer Service: Maintain strong SLA performance while communicating clearly with end users to ensure a smooth transition.

Essential Skills

• Prior experience working in IT helpdesk, desktop support, or technician role.
• Practical experience supporting Windows 10/11 environments and Microsoft 365 administration.
• Comfortable working with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics.

Desirable Skills

• Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals.
• Prior experience using ticketing tools like ServiceNow.
• Familiarity with supporting mobile devices or MDM platforms.
  
  

Location: Edinburgh - Onsite | 6 Months Inside IR35 | £150 to £200 a day

*Active SC Clearance Required*

If you are an IT Support Engineer looking for a new challenging role then this could be the perfect opportunity for you. If the above seems of interest to you then please apply directly to the AD or send your cv to [email removed]

Randstad Technologies is acting as an Employment Business in relation to this vacancy.