Senior Lead and Business Partner - Edinburgh, Glasgow or Dundee

Job summary

About the Role:

COPFS is building a new Transformation and Change Dictorate, and we’re looking for Senior Lead and Business Partner to help shape its future.

In this role, you’ll work with senior leaders to drive service improvement, lead business design and transformation initiatives and use data, insight and emerging technologies to deliver meaningful change across a national public service organisation.

This is an exciting opportunity to join a growing professional community, influence strategic decision making and help build something new from the ground up.

Additional Information:

If you would be interested to learn more about this role, please see our application pack on our website for further job details, salary information and assessment guidance.

Job description

As a Senior Lead and Business Partner within our newly established Transformation and Change team, you will work at the heart of organisational transformation. Acting as a trusted advisor to senior leaders, you will help design and improve services, ensuring they are evidence led, user centred and aligned to our future operating model.

You will lead complex business design and analysis activity across major transformation initiatives, bringing together operational, digital and policy colleagues to solve challenging problems and deliver meaningful improvements for the people who use our services.

This is a unique opportunity to help build a new capability within COPFS, influence how services are designed across the organisation and play a key role in delivering long term change across Scotland’s prosecution service.

Strategic Business Partnering

• Act as a trusted advisor to senior leaders, providing insight, challenge and recommendations to inform strategic decision-making
• Lead business design activity across assigned service areas, ensuring priorities align with the COPFS Transformation Roadmap and future operating model
• Influence stakeholders through complex change programmes, facilitating discussions that support informed decisions and sustainable outcomes
• Translate strategic objectives into measurable outcomes, improvement priorities and service design activity

Service Design, Architecture and Transformation

• Lead the design and improvement of end-to-end services, processes and customer journeys
• Ensure services are user centred, evidence based and aligned to the future operating model
• Shape business capabilities and operating models that support organisational transformation
• Drive innovation and continuous improvement, identifying opportunities to improve services through new ways of working and technology

Business Analysis and Insight

• Lead complex analysis activity to understand business needs, risks, opportunities and dependencies
• Develop and assure business requirements, options appraisals and recommendations that support effective decision making
• Use data, insight and evidence to identify improvement opportunities and measure outcomes
• Explore how digital capabilities, automation, emerging technologies and Artificial Intelligence can be utilised appropriately to improve services and business performance

Stakeholder Engagement and Governance

• Build strong relationships across operational, digital, policy and justice sector partners
• Facilitate workshops and engagement activities to develop shared understanding and support successful change delivery
• Present complex information and recommendations to senior audiences
• Ensure service and process designs comply with relevant governance, policy and regulatory requirements

Leadership and Capability Development

• Provide leadership on business design and analysis activity within assigned service areas
• Mentor, coach and support colleagues, helping to build organisational capability and professional expertise
• Champion best practice in business design, business analysis and continuous improvement

Please note these are not exhaustive lists and other duties may be required as appropriate to the role

Person specification

We’re looking for an experienced business design, business architecture, business analysis or transformation professional who enjoys solving complex organisational challenges and influencing change at a strategic level.

You will be comfortable working with ambiguity, building strong relationships with senior stakeholders and translating complex problems into practical, deliverable solutions. You will bring experience of leading service design or transformation activity within complex organisations and have the credibility to challenge, influence and guide decision-making across multiple stakeholder groups.

Most importantly, you’ll be passionate about improving services, delivering meaningful organisational change and helping shape the future of COPFS.

Qualifications

•Significant experience leading business design, business architecture, service design, business analysis or enterprise transformation activity within a complex organisation
•Ability to design and improve end-to-end services, business processes or operating models
•Ability to work with senior stakeholders to help shape strategic change and organisational improvement
•Use of data, evidence and insight to understand problems, develop recommendations and support decision making
•Experience translating organisational strategy into practical change initiatives, service improvements or transformation outcomes
•Experience working across multi-stakeholder environments and leading collaborative approaches to problem solving

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Knowledge and practical application of business analysis, service design or business architecture methodologies and techniques
• Ability to elicit, analyse and document business requirements and translate them into effective service or process designs
• Ability to apply structured analysis techniques to assess options, identify impacts and support evidence-based recommendations
• Understanding of how data, insight, digital capabilities and emerging technologies (such as AI), can support improvement and organisational transformation

Benefits

Alongside your salary of £62,111, Crown Office and Procurator Fiscal Service contributes £17,993 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We offer an excellent range of benefits which include:

• • 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 2 years).
  • Generous Civil Service Pension employer contribution, on average over 28.97% of your pay
  • Flexible working hours and family friendly approach to work.
  • Cycle to Work Scheme and Season Ticket Loans.
  • Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided