Workington - HEO

HEO - Loan Repayments Officer
Grade: HEO
Location:

• Workington, Cumbria (CA14 2DD),

Working Pattern:

• Monday to Friday
• 9:00am to 5:00pm
• Hybrid working with 60% office attendance required

Pay Rate: £18.00 per hour
Start Date: 24 August 2026 (subject to approval)
Assignment Length: 14 months
Extension Potential: Yes
Security Clearance:

• Basic DBS required, Provided by brookstreet
• Must be eligible for SC Clearance, which will be processed during the assignment

Interview Process:

• CV submission required
• Microsoft Teams interview

Key Responsibilities

The Loan Repayments Officer will:

• Manage a caseload of loan repayment cases and maintain accurate records.
• Monitor and track loan repayments, ensuring all information is updated and recorded correctly.
• Analyse, interrogate and evaluate financial and repayment data.
• Use spreadsheets, case logs and tracking tools to monitor progress and outcomes.
• Contact customers and stakeholders by email and telephone to progress cases and obtain information.
• Handle sensitive personal and financial information in accordance with data protection requirements.
• Escalate risks, issues and complex cases where appropriate.
• Work collaboratively with colleagues, suppliers and customers to resolve queries and support service delivery.
• Support wider activities across the Defra Pension Team as business needs require.
• Learn and apply pension-related processes and guidance, although no formal pension qualification is required.

Essential Skills and Experience

Candidates should demonstrate:

• Excellent attention to detail and record-keeping skills.
• Strong written and verbal communication abilities.
• Confidence communicating with stakeholders by phone and email.
• Strong organisational skills with the ability to manage competing priorities.
• Advanced Microsoft Office capability, particularly Excel (essential).
• Strong analytical and numerical skills.
• Experience working with data, spreadsheets, reporting tools or case management systems.
• Sound judgement and ability to identify and escalate risks appropriately.
• Ability to handle confidential information sensitively and professionally.
• Ability to work effectively in a fast-paced and changing environment.
• Flexibility and resilience to support wider team activities when required.

Desirable Experience

• Previous experience within finance, pensions administration, debt recovery, loan repayments, or data management environments.
• Experience interpreting and working with financial information.
• Exposure to public sector or government environments.

Training and Additional Information

• Ongoing training and support will be provided throughout the assignment.
• No holiday restrictions beyond avoiding leave during the initial few weeks where possible.
• Attendance at a team away day in London on 7th and 8th October will be required.
• No additional travel requirements for training.
• No workplace restrictions or known conflicts of interest applicable to the role.
• The role is not classified as a Reserved Post and does not require UK passport holder status.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.