Workplace Operations Resilience Officer

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

Estates is at the forefront of delivering one of the biggest property programmes and operations in the UK. We are the leading edge of Government property transformation and operational delivery.

The purpose of Estates & Locations is to provide HMRC with an estate which is the right size and shape to meet both its current and future needs of our HMRC colleagues and wider Government departments who use our spaces.

We are a customer centric team which exists to offer high quality, inclusive services to enable our colleagues to perform at their best by providing working environments in which they want to work.

Job description

Our Business Continuity Resilience Officer sits at the heart of the Workplace Operations Gateway Team, driving resilience and business improvement across Estates.

The role champions business continuity and incident management, coordinating the Bronze Business Continuity Exercise Programme, overseeing assurance reviews, and ensuring lessons learned are embedded for continuous improvement.

Key tasks include: -

• Oversee logistics for business continuity exercises
• Monitor and track actions across all regions
• Produce concise reports for the Senior Leadership Team
• Standardise documentation to ensure consistency and assurance

Additional Information

You must either hold, or be prepared to obtain, a CMI Level 3 qualification in Principles of Management and Leadership within 24 months of starting the role. We will place you on the course which you must achieve the passing grade for.

Please note that as this is an essential requirement, failure to meet this criterion may result in your role within the department being discontinued.

Person specification

Essential Criteria

• Excellent planning and organisational abilities are vital for managing multiple tasks efficiently within a dynamic team.
• Ability to share precise and relevant information promptly, using clear and straightforward communication.
• Strong Microsoft 365 IT skills are required.
• Accuracy and timeliness are key to delivering successful outcomes.

Desirable Criteria

• Estates and / or Incident Management / Resilience experience would be beneficial but not essential.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application

Additional Security information

This role requires the successful candidate to hold or be willing to hold Security Check (SC) clearance

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Lynx House, Portsmouth – moving to an alternative office in Portsmouth

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, qualifications and previous experiences. Your CV should show how you meet the Job description and key tasks.
• A 750-word personal statement.Your personal statement should show how youmeet the Essential Criteria with impacts,