RQ1753014 – Operational Resource Planner

Main Purpose of the Role

To coordinate and manage daily workloads for trades colleagues and contractors, ensuring repairs appointments are scheduled efficiently, resources are used effectively, and customers receive a high-quality service. The role involves maintaining accurate records, managing systems, resolving scheduling issues, and supporting the achievement of service targets.

Key Skills Required

• Strong organizational and planning skills
• Ability to manage multiple priorities and work to deadlines
• Excellent communication skills (telephone, email, face-to-face)
• Good problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Strong administration and record-keeping skills
• Good numeracy and literacy skills
• Confident using IT systems and Microsoft Office (Word, Excel, Outlook)
• Ability to deliver excellent customer service
• Professional approach with a commitment to equality and diversity

Essential Experience

• Experience coordinating appointments, diaries, or workloads for large teams
• Administration experience, including maintaining accurate records
• Experience working in a busy, target-driven environment
• Experience communicating with customers, tenants, contractors, or members of the public
• Experience using computerized systems to record and manage information
• Experience working to deadlines and performance targets

Desirable Experience

• Experience working within housing, repairs, maintenance, or a similar service environment
• Understanding of delivering services within a diverse community
• Experience managing resources with a focus on efficiency and value for money
• Experience using both manual and electronic diary systems
• NVQ Level 2 in Business Administration, Customer Service, ICT, or equivalent experience

Job Overview

Client – Nottingham City Council

Location  – Harvey Road, NG8 3BB (opportunity for hybrid working after training )

Work Pattern – 37 hours weekly – 8am till 4pm

PAYE Pay Rate – £13.90