RQ1747287 – Housing Assistant

Main Purpose of the Role

Provide administrative support to the Housing Management Team, delivering a first-class, customer-focused housing service. Support tenancy and income management, reletting empty properties and garages, estate management, anti-social behaviour (ASB) administration, tenancy enforcement, and housing support services. The role also involves handling customer enquiries, processing payments, managing tenancy and void administration, allocating garages, processing invoices, and maintaining accurate records, while improving customer satisfaction and engagement.

Typical Day Overview

• Respond to customer enquiries by phone, email, and in person.
• Update housing records and process tenancy changes.
• Support new lettings, void properties, and garage allocations.
• Process payments, invoices, and rent-related administration.
• Prepare documents, letters, and reports.
• Maintain accurate electronic and paper records.
• Support tenant engagement activities and take meeting minutes.
• Provide office and telephone cover for the Housing Team.

Key Skills

• Strong customer service and communication skills.
• Good IT skills (Microsoft Word, Excel, Outlook, PowerPoint).
• Accurate administration and record keeping.
• Ability to prioritise workload and meet deadlines.
• Good telephone manner.
• Ability to handle confidential information.
• Organised, methodical, and solution-focused.

Qualifications

• Minimum of 3 GCSEs, including English and Maths.
• Housing qualification (e.g. CIH Level 2) or working towards one (desirable).
• CIH membership (desirable).
• Full driving license and access to a vehicle (desirable/required where applicable).

Job Overview:

PAYE £15.06

Office based 5 days a week, possibility for hybrid working.

Work pattern – 9 am till 17:30pm

6 months contract