Contact Service Advisor

Customer Service Advisor

Location: Coleshill, Birmingham
Pay: £12.74 per hour (increasing to £12.87 per hour after 12 weeks)
Contract: Temporary Ongoing
Hours: Monday to Friday, 7.5-hour shifts between 7:00am and 6:00pm


Are you passionate about delivering exceptional customer service? We're recruiting on behalf of a leading global logistics provider supporting some of the UK's best-known brands within the hospitality sector.

This is a fantastic opportunity to join a friendly and supportive customer service team within a fast-paced supply chain environment. You'll play a key role in supporting customers and ensuring smooth operations, while benefiting from excellent training and long-term career development opportunities.


The Role

As a Customer Service Advisor, you'll be the first point of contact for customers, ensuring orders are managed efficiently and enquiries are resolved professionally. Working closely with transport, warehouse and planning teams, you'll play a key role in delivering an outstanding customer experience.

Your responsibilities will include:

• Handling inbound customer enquiries relating to orders, deliveries, stock availability and account queries
• Resolving customer issues and complaints in a professional and timely manner
• Processing customer requests and updating internal CRM systems
• Maintaining accurate customer records and order information
• Using Microsoft Excel and other internal systems to manage customer data
• Liaising with internal departments to ensure customer expectations are met
• Delivering a consistently high standard of customer service

About You

We're looking for someone who enjoys working in a busy environment and takes pride in providing excellent customer service.
To be successful in this role, you'll have:

• Previous customer service experience, ideally within a contact centre, logistics, supply chain, retail or office-based environment
• Excellent communication and interpersonal skills
• Strong IT skills, including Microsoft Office and Excel
• Excellent attention to detail and strong organisational skills
• A positive, proactive and customer-focused attitude
• The ability to work within a supply chain supporting the drinks industry
• A full UK driving licence and access to your own vehicle are preferred, as the site is not easily accessible by public transport.

What's in it for you?

• 30 days annual leave (pro rata)
• Free on-site parking
• Modern office environment
• Employee recognition and reward schemes
• Monthly incentives and team engagement activities
• No working on Christmas Day, Boxing Day or New Year's Day

If you're looking for your next customer service opportunity with a market-leading organisation, we'd love to hear from you!

Apply today or contact Gabriele Strazdauskaite on [phone removed] or [email removed] for more information.