VIP Acquisition Manager

Our exciting iGaming startup client is seeking a VIP Manager who will be responsible for maintaining and developing relationships with high-value players.

Responsibilities:

• Develop and maintain strong relationships with high-value players, ensuring personalised and attentive service.
• Possess knowledge of the casino and sportsbook offers to effectively guide VIP players and provide tailored recommendations.
• Excellent communication skills to engage with VIPs, understand their needs, offer promotions or special offers effectively.
• Ability to address and resolve customer issues promptly and efficiently, ensuring a positive experience.
• Implement strategies to retain VIP players, such as exclusive promotions, personalised rewards, and special events.
• Implement strategies to attract new VIP players.
• Utilise analytics tools to track VIP player behaviour, preferences, and activity, using data for personalised service. (Hand by hand with the CRM team).
• Availability and flexibility with schedule. Preferably during VIP players favourite hours, understanding the importance of timely responses and support.
• Monitor VIP player accounts for potential risks or issues and take proactive measures to ensure responsible gaming practices.
• Maintain strict confidentiality regarding VIP player information and transactions.
• Negotiate terms and offers with VIP players, ensuring a balance between player satisfaction and business objectives.
• Organise experiences for VIP players to enhance their loyalty and engagement.
• Initiate proactive communication with VIP players to inform them of special promotions, bonuses, or personalised incentives.
• Stay informed about gaming regulations especially with Curacao licence and compliance standards to ensure all interactions adhere to legal
• Gather feedback from VIP players to understand their experience and identify areas for improvement. Share with the team to ensure we are up to date with VIPs movements and preferences.

Requirements/Experience:

• Experienced within iGaming industry (min 2 years)
• Will communicate on daily basis with VIP players and bring new ones
• Run our VIP program, come up with new activities and implement
• Availability and flexibility with schedule. Preferably during VIP players favourite hours, understanding the importance of timely responses and support.

We offer

• Fully remote, hybrid or office work environment, according to candidate’s wishes / location.
• Incentive payment, according to dedication and achieved results.
• A fast-paced start-up culture, with lean organisation structure where people matter.
• Long term cooperation, personal and professional development.