Admin Officer

Location: Office of the Public Guardian (OPG), Victoria Square House, Birmingham, B2 4AA
Pay Rate: £13.25 per hour
Hours: 37 hours per week, Monday to Friday
Working Pattern: Fully onsite (8:00am-4:00pm or 9:00am-5:00pm, flexibility required)
Duration: 8-month temporary assignment with potential for extension
Start Date: ASAP
Security Clearance: Standard DBS (provided via Brook Street)

About the Role

An exciting opportunity has arisen to join the Office of the Public Guardian (OPG), a respected public sector organisation based in Birmingham City Centre. We are seeking Administrative Officers to support the delivery of Power of Attorney services across a range of operational departments.
Successful candidates may be placed within one of several teams, including Casework, Administration, Quality Assurance, Document Registration, or Contact Centre Support, depending on business requirements.

Key Responsibilities

Responsibilities will vary depending on the department assigned but may include:

• Preparing, scanning and uploading documents onto case management systems.
• Maintaining accurate records and ensuring information is updated correctly.
• Processing and checking documentation in line with data protection requirements.
• Handling incoming and outgoing post.
• Recording and reporting customer payments.
• Maintaining and organising filing systems and records.
• Supporting operational teams with a variety of administrative tasks.
• Delivering excellent customer service and communicating effectively with internal and external stakeholders.
• Meeting quality and productivity targets while maintaining accuracy and attention to detail.

Essential Skills and Experience

We are looking for candidates who can demonstrate:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to work effectively as part of a team.
• Confidence using computer systems and handling data.
• Ability to manage workloads and meet deadlines.
• A professional and customer-focused approach.

Physical Requirements

Please note that this role can be physically demanding. Duties may include:

• Moving bundles of files between cabinets and different floors.
• Handling and transporting documents and records.
• Spending periods of the day on your feet.

Candidates must be comfortable undertaking manual handling tasks as part of their daily responsibilities.

Training and Support

• Full training will be provided.
• There is no set training period and support will be tailored to the role and department.
• No travel is required for training purposes.

Additional Information

• There are no holiday restrictions during the training period.

Recruitment Process

• No interview required.
• Successful candidates will be considered for a straight-to-offer process, subject to meeting the required pre-employment checks and obtaining the necessary Standard DBS clearance.

If you are looking for a rewarding administrative position within the public sector and enjoy working in a busy, team-focused environment, we would love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.