Customer Service Contracts Administrator

Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast client for a Customer Service Contracts Administrator to join their growing team.

The Role

You will support the management and administration of customer contracts and long-term agreements, ensuring excellent service delivery and that all contractual commitments are met.

Key Responsibilities

• Respond promptly to customer enquiries.
• Process customer orders accurately, including stock allocation and order release.
• Use planning software to support efficient order fulfilment.
• Upload and manage customer forecasts.
• Maintain customer inventory levels and stock reservations.
• Obtain supplier quotations and raise purchase requisitions as required.
• Manage outstanding order books and monitor incoming stock.
• Communicate proactively with customers regarding potential delays.
• Monitor customer credit limits and liaise with accounts to resolve issues.
• Build strong product knowledge to maximise opportunities.
• Record customer interactions on the CRM system.
• Provide account cover during colleague absences.
• Identify opportunities to add value and develop existing customer relationships.

Health, Safety & Environment

• Follow all company health and safety policies and procedures.
• Report accidents, incidents, or hazards promptly.
• Maintain a safe and tidy working environment.
• Wear appropriate PPE when required.
• Attend all mandatory health and safety training.

Essential Criteria

• GCSEs/A-Levels (or equivalent).
• Strong Microsoft Office skills, particularly Outlook and Excel.
• Excellent organisational, analytical, and numerical abilities.
• Strong IT skills and attention to detail.
• Ability to work accurately and meet deadlines.
• Excellent customer service and relationship-building skills.
• Strong written and verbal communication skills.
• Ability to work independently and use initiative.

Hours

Monday to Friday, 8:30am - 5:00pm

Salary - £28,000 per annum

To apply, please send your CV to Colleen Farquharson via the apply link.

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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.