Outside Officer - Revenue & Benefits

Do you have the skills to be an Outside Officer in Revenues and Benefits? Our Outside officer position combines the role of Revenues Inspector and Visiting Officer. The bulk of your work will be inspections for Council Tax and Non Domestic Rates, however you will be required on occasion to visit people in their own homes to collect or deliver documents or assist with the completion of our forms.

This role involves working independently in the field, with a portion of work also requiring computer-based administrative tasks.

What will you be doing?

• Carrying out all day-to-day activities necessary for the efficient and effective collection of Council Tax and Non-Domestic Rates.
• Undertaking and evidencing appropriate checks and responding to queries in accordance with the relevant legislation and requirements of the service
• Assisting in performing the system administration duties for the various computer systems in the Shared Service
• Assisting with reconciliations, the management of creditors modules, checking, integrity and completion of returns from government departments, agencies and other relevant organisations

About you

As an ideal candidate, you will have:

• Numeracy skills, including the ability to manipulate numerical data
• Excellent verbal and written communication skills, with a strong customer focus
• Ability to relay complex information clearly in relation to Benefits, Council Tax and Non-Domestic Rates verbally and in writing
• Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required

What can we offer you?

• Opportunities for growth and cross- department working, learning new skills and service areas
• 26-29 days annual leave rising to 34 days with 5 years' local government service
• Usage of our e-fleet during business hours for business-related visits
• Employee well-being programme
• Employee events group
• Regular opportunities to socialise with other teams within the council
• Flexible working arrangements, including flexi-time
• Up to 50% working from home for eligible posts
• Free parking in our offices and select council owned car parks during business hours
• Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP)
• Local Government pension scheme
• Discounts at council-owned leisure centres
• Opportunity to network with colleagues across councils in Hertfordshire and the East Of England
• Professional environment where your career path really matters and your development is supported by the organisation

How to apply

For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Vicki Jacobs, Systems, Support & Control Assistant Manager on [phone removed]

Closing date:16th Aug 2026

Interviews will be held on: TBC

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.