Income and Administration Officer (Housing Tenancy Support)

Income & Administration Officer | £18.00/hr | Monday–Friday | Camden, London | Housing & Tenancy

Are you an organised and customer-focused professional with experience in income management, housing, tenancy support or administration?

Team NursLink are recruiting an Income & Admin Officer to join a busy Care & Support team based at the Arlington Road office in Camden on an 8-week fixed-term assignment. This is an exciting opportunity to play a key role in supporting customers to sustain their tenancies while ensuring income processes and financial administration run smoothly.

If you’re passionate about helping people, enjoy problem-solving and thrive in a fast-paced office environment, we’d love to hear from you.

Why Join NursLink?

• Competitive pay of £18.00 per hour
• Full-time hours (37.5 hours per week), Monday to Friday
• 8-week fixed-term opportunity with an established Care & Support service
• Supportive and collaborative team environment
• Gain valuable experience within housing, income management and tenancy support
• Opportunity to make a genuine difference to customers’ financial wellbeing and tenancy sustainability
• Lucrative referral bonus scheme

Your Role

As an Income & Administration Officer, you’ll work closely with colleagues and customers to provide practical advice, manage rent accounts and support income collection while delivering high-quality administrative support.

Your responsibilities will include:

• Managing rent accounts and supporting customers with sustainable payment arrangements
• Providing advice on budgeting, benefits, debt management and financial wellbeing
• Supporting customers using Trauma-Informed Care and Psychologically Informed Environment (PIE) principles
• Assisting with rent arrears management and tenancy sustainment
• Maintaining accurate tenancy, income and financial records
• Producing rent statements, reports and operational documentation
• Administering petty cash and supporting income and expenditure monitoring
• Working collaboratively with colleagues to deliver a professional, customer-focused service

What You’ll Need

• Experience in income collection, rent arrears management, tenancy support, housing or financial administration
• Experience supporting vulnerable individuals or working in a customer-facing environment
• Excellent communication, organisational and administration skills
• Strong IT, literacy and numeracy skills
• Ability to manage competing priorities and work independently
• A resilient, empathetic and solution-focused approach
• Commitment to maintaining confidentiality and delivering excellent customer service

Desirable

• Knowledge of welfare benefits and housing benefit systems
• Experience within housing, supported housing or care and support services
• Understanding of debt management and income maximisation
• Experience using housing management or rent accounting systems
• Knowledge of tenancy sustainment best practice

Ready to Apply?

If you’re looking for a rewarding role where you can combine income management, customer service and administration while making a real difference to people’s lives, we’d love to hear from you.

Apply today and start the conversation with Team NursLink!