Internal Sales Administrator

Job description
Internal Sales Administrator
Location: Alcester (Office Based)
Salary: £26,000 - £30,000 (Depending on Experience)
Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm

An excellent opportunity has arisen to join a well-established and growing business based in Alcester. The company operates within a fast-paced, customer-focused environment, supplying products to a wide range of industries.

They are now looking for a proactive and organised Internal Sales Administrator to support the sales team and ensure a smooth and efficient order process from enquiry through to delivery.

The Role
As an Internal Sales Administrator, you will play a key role in supporting customers and the wider sales function. Responsibilities will include:
-Processing customer orders accurately and efficiently
-Preparing and issuing quotations in line with customer requirements
-Managing inbound enquiries via phone and email
-Liaising with customers to provide updates on orders, deliveries, and lead times
-Coordinating with production and logistics teams to ensure timely fulfilment
-Maintaining and updating customer records and internal systems
-Handling any customer queries or issues in a professional and timely manner
-Supporting the sales team with administrative duties and reporting
-Building strong relationships with customers to ensure a high level of service

About You
The successful candidate will:
-Have previous experience in a sales administration, customer service, or internal sales role
-Be highly organised with strong attention to detail
-Have excellent communication skills, both written and verbal
-Be confident working in a fast-paced, team-oriented environment
-Be IT literate and comfortable using internal systems and Microsoft Office
-Have a proactive and positive approach to problem-solving