DIO - Facilities Manager

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in supporting the Defence Estate? DIO enables Defence to live, work, train and deploy, delivering essential services with sustainability at the forefront. From advancing net carbon zero accommodation to maintaining runways for the F 35 fleet, our work is unique across the UK and internationally.

The Southeast Region and Private Finance Initiatives (SERP) area is a major delivery arm within DIO, responsible for providing comprehensive Hard and Soft Facilities Management (FM) services, alongside managing significant construction and infrastructure programmes. Our outputs span the entire UK, with a strong focus across the Southeast of England.

We have a vacancy for a Facilities Managers at Army HQ in Andover. The Facilities Manager plays a significant role in delivering services to our customers on a day‑to‑day basis, focusing on the management of all services provided across buildings, accommodation, and workplaces. This includes leading operational oversight, delivered either directly or through a third‑party supplier partner.

A key responsibility of the role is to reduce asset downtime by providing proactive asset management advice to customers—ensuring assets fail less often, and when they do, they are fixed quickly and in line with the Accepted Level of Performance (ALP).

The successful candidate will report to the Senior Facilities Manager (SFM) and will be responsible for Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery, and Issue Resolution.

Regional Delivery is a large, complex, and geographically dispersed organisation within DIO, covering approximately 58,000 assets across more than 500 sites and 275,000 hectares of freehold and leasehold estate in the UK, along with a further 580,000 hectares overseas. We manage multiple multi‑million‑pound contracts and deliver Hard and Soft Facilities Management services, including building, maintaining, and servicing the majority of the MOD’s built estate, Training Estate, tenanted estate, and the USVF built estate.

This position is advertised at 37 hours per week.

Job description

Key responsibilities include

• Acting as a key customer interface and FM subject matter expert across site(s).
• Proactively address challenges in a timely manner and raise as appropriate, engaging others as necessary.
• Facilitate the explanation of complex or technical issues in a way that the customer can understand. Listen and understand the needs of Customer groups, balancing these within contract deliverables.
• Providing an active presence on site(s) to develop and maintain effective relationships with customers, suppliers and site users
• Conduct the Weekly Site meetings and all other governance meetings, ensuring a high level of interaction and support, in accordance with DIO Standard Operating procedures (SOPs) and How to Guides (H2Gs).
• Be the key contact for issues raised and facilitate resolutions for operational/service delivery issues, using available data to inform decision making.
• Review and update all site risks monthly, ensuring they are documented on the SPRITe Risk Register and have mitigation plans in place.
• Ensure assurance activities are being undertaken to ensure contracted services are delivered to the KPIs.
• Monitor that all services meet policies and procedures, assets are safe and legal or have robust mitigations in place, raising issues as appropriate.
• Be the FM interface for projects being delivered on site(s).
• Plan and deliver maintenance and minor/billable works programmes.
• Work closely with all partners to resolve programme issues, agree required rectification plans, reporting progress and escalating as appropriate.
• Support the development of future works plans and programming.

Undertake any other tasks reasonably expected of the role to support Defence and wider government objectives.

Person specification

Essential Experience

• Facilities management or property-related commercial experience.
• Experience in customer relationship management and stakeholder engagement.
• Experience managing local suppliers, including performance oversight and issue escalation.

Desirable Experience

• Ability to work with digital tools and data systems.

Knowledge of statutory building processes, regulations, and compliance requirements.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service

Benefits

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

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