Client Account Director - John Lewis - FTC

We are seeking a dynamic and results-driven Client Account Director to join our team at John Lewis on a fixed-term contract. In this pivotal role, you will be responsible for managing and nurturing key client relationships to drive business growth and enhance customer satisfaction. You will work closely with cross-functional teams to develop and implement strategic account plans that align with the goals of both John Lewis and our clients. Your ability to lead discussions, identify opportunities, and provide solutions will be critical to your success in this role.

Your primary duties will include overseeing the full account management process, ensuring that all client needs are met with exceptional service and timely delivery. You will monitor account performance, analyze data to inform strategic decisions, and collaborate with marketing, operations, and finance teams to optimize service offerings. Additionally, you will be responsible for forecasting revenue, preparing reports for senior management, and identifying potential risks while implementing mitigation strategies. Your strong negotiation skills will be essential in securing new contracts and managing renewals effectively.

The ideal candidate will possess a proven track record in account management or business development, ideally within a retail or consumer goods environment. Strong interpersonal and communication skills are a must, along with the ability to build rapport with clients and stakeholders at all levels. A strategic mindset, combined with a passion for delivering outstanding customer service, will set you apart. If you are ready to take on a challenging role that allows you to make a significant impact, we would love to hear from you!