MODMO Assessors

Job summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today!

This position is advertised at 37 hours per week.

Job description

The Ministry of Defence Medal Office (MODMO) is part of Defence Business Services and is responsible for administering all MOD-related medallic recognition, as authorised by The Sovereign, to UK Service personnel, veterans, their families, MOD civilians and contractors.

MODMO provides a range of services to its customer base including medal assessments, assisting with enquiries, and issuing physical medals. This includes medals for operational service from WW2 to current day operations, plus some WW1 and inter-war campaigns, together with long service and efficiency medals.

As part of this busy team, you will be required to provide support to the team leaders for the end-to-end process of the issuing of medals/awards. Duties include:

• Process incoming mail and book onto database, including sending letters of acknowledgement, requests for further documentation or sending out application forms.
• Liaise with external agencies and Other Government Departments (e.g. The National Archives and Disclosure Cells) regarding the retrieval of Service documents, medal cards and other documentation.
• Accurately assess the entitlement of veterans, Serving personnel, their next of kin and MOD civilians for the area of expertise, i.e. Royal Air Force, Army and Royal Navy and provide timely and relevant correspondence concerning the outcome of the assessment where required.
• Update the MODMO database and JPA as necessary for assessments and highlight issues and errors to Team Leader.
• Deal with letters, telephone and email enquiries from Service personnel, veterans and their families regarding eligibility of the award.
• Provide support to the Team Leader regarding input on Ministerial Correspondence and Treat Official subjects as well as provide input for Freedom of Information (FOI) requests.
• Provide support to the Stock, Engraving and Despatch area, ensuring accuracy and confirming the correct type of award.
• Assist the team leader ensuring that awards are despatched in accordance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Provide statistical information to Line Managers on a weekly basis or as required

Support wider DBS departments with cross pillar work transfers and additional duties (special projects).

Person specification

Desirable:

• A good understanding of IT as applications are processed through networked PC’s using bespoke databases and MS/Oracle based software packages.
• Previous experience of working alongside the Military or an interest in military medal and historic British conflicts.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Delivering at Pace
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for His Majesty The King’s birthday
• Hybrid working where role permits
• An opportunity to be considered for Reward and Recognition
• Family-friendly policies including - parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an average employer contribution of 27%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

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