Credit Control Administrator

Credit Control Administrator (6 Month Fixed-Term Contract)
Location: Croydon (Hybrid Working)Contract: 6 Month Fixed-Term Contract (Maternity Cover)Working Pattern: Full Time

Hybrid working
2 days per week in the Croydon office (Wednesday and Thursday)
Remaining days working from home
Standard hours 9am to 5pm, with some flexibility available


Join Markel's ATE Team:
At Markel, we're passionate about delivering specialist legal expenses insurance solutions that help individuals and businesses pursue legal claims with confidence. Our After the Event (ATE) team works closely with law firms, insurers and industry partners to provide exceptional service while supporting access to justice.
We're now looking for a highly organised and detail-focused Credit Control Administrator to join the team on a 6-month fixed-term contract, supporting us during a period of maternity leave cover. Whether you already have Credit Control experience or you're an experienced Administrator with exposure to finance, accounts, payments or reconciliations, we'd love to hear from you.
The Opportunity:
This is an excellent opportunity to join a collaborative and supportive team where you'll play an important role in ensuring premiums are collected accurately, payments are processed efficiently and customer relationships are maintained to a high standard.
The role is primarily administration and email-based, making it ideal for someone who enjoys structured processes, working with data and delivering accurate work.
You'll work alongside experienced colleagues, receive full training and gain exposure to a specialist area of insurance and financial administration.
What You'll Be Doing:

Managing credit control administration activities
Processing and loading payments onto internal systems
Sending payment reminders and customer chasers
Managing and responding to shared inbox queries
Allocating and receipting payments
Investigating and resolving payment-related queries
Maintaining accurate records and audit trails
Supporting debt management and recovery activity
Working from weekly reports and task allocations
Liaising with member law firms and business partners
Supporting continuous improvement across team processes
Following documented procedures and process guides to ensure accuracy and compliance

What We're Looking For:
Essential

Previous administration experience within an office environment
Strong attention to detail and accuracy
Good organisational and time management skills
Strong written communication skills
Good numerical ability and confidence working with financial information
Basic to intermediate Microsoft Excel skills
Comfortable working within structured processes and procedures
Ability to manage workload independently while contributing to a team environment

Desirable

Credit Control experience
Finance Administration experience
Accounts Receivable experience
Payment processing or receipting experience
Insurance, legal or professional services experience

Excel Requirements:
You'll be using Excel daily, so we're looking for someone comfortable with:

Filtering and sorting data
Updating and maintaining spreadsheets
Working from reports
Basic data analysis and reconciliation

You do not need advanced Excel skills such as Pivot Tables, VLOOKUPs or complex formulas.
Why This Role Could Be Perfect For You:
This role would suit someone who:

Enjoys working with detail and accuracy
Likes structured and process-driven work
Takes pride in producing high-quality administrative work
Enjoys solving problems and investigating discrepancies
Wants to build experience within finance, credit control or insurance
Is looking for a supportive team environment with hybrid flexibility

What's In It For You?

Good starting salary
5% completion bonus paid at the end of the contract
Hybrid working
Private medical insurance
Life assurance
Income protection
25 days holiday plus buy/sell options (pro rata)
Learning and development opportunities
Exposure to a specialist and highly respected part of the insurance market
Supportive and collaborative team culture

Interested?
If you're a detail-oriented administrator with strong Excel skills and an interest in finance, credit control or insurance, we'd love to hear from you.
Previous Credit Control experience is welcomed but not essential. We are equally interested in speaking with strong administrators who have worked in finance-related or process-driven environments and are looking for their next opportunity.
We're particularly interested in speaking with immediately available candidates, those nearing the end of a fixed-term contract, or experienced administrators with exposure to finance, accounts receivable, payments processing or credit control.