Dialler Manager

Are you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment?

We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency.
This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets.

You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation.

As Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement.

You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making.
Key Responsibilities

• Manage and optimise outbound dialler campaigns across multiple sales teams.
• Own dialler strategy including pacing, call allocation, routing and campaign setup.
• Monitor campaign performance, contact rates, conversion and advisor productivity.
• Analyse dialler data and provide actionable insights to Sales and Operations teams.
• Create and maintain performance reporting and dashboards.
• Support lead management, campaign uploads and data processes.
• Work closely with sales teams to improve contact strategies and maximise opportunities.
• Ensure campaigns remain compliant with regulatory requirements and internal policies.
• Troubleshoot dialler issues quickly to minimise operational disruption.
• Support forecasting, capacity planning and resource optimisation.
• Identify continuous improvement opportunities across dialler performance.
• Provide recommendations to improve efficiency, customer contact and commercial outcomes.

We are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together.
You will ideally have:

• Previous experience managing outbound dialler activity within a contact centre or sales environment.
• Strong understanding of outbound sales operations.
• Experience optimising campaigns to improve productivity and conversion.
• Ability to interpret performance data and create meaningful insights.
• Strong Excel and reporting skills.
• Excellent organisational skills with strong attention to detail.
• A proactive approach with the ability to identify and resolve issues.
• Strong communication skills with the ability to work with Sales, Operations and technical teams.
• Experience working within a fast-paced, target-driven environment.

Desirable Experience

• Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms.
• Background within B2B sales, lead generation or high-volume outbound environments.
• Experience managing multiple campaigns simultaneously.
• Knowledge of compliance requirements within outbound sales.
• Experience supporting forecasting and workforce planning activity.

What You'll Receive

• £33,000 - £50,000 OTE package.
• Performance-related bonus scheme.
• Private medical insurance.
• Company pension and life insurance.
• Free onsite parking.
• Modern working environment.
• Team incentives and company events.
• Career progression opportunities within a growing organisation.
• Supportive and collaborative culture.