HM1475 – Internal Sales Support/Customer Support

Internal Sales Support/Customer Support – Based Milton Keynes

IMMEDIATE START!

This is a fully office based role – Candidates must be able to drive and have their own car

Basic salary £28,000 to £30,000 plus annual bonus – hours of work Monday to Friday 8.00am to 5.00pm, 1 hour for lunch, excellent company pension scheme and 25 days holiday plus bank holidays, full product training will be provided.

Company Overview

My client is part of a global group of companies and supplies products to the electrical wholesale market, data infrastructure installers, and industrial end users.

Candidate Profile

• This role would ideally suit a graduate with experience of working within a customer-facing role and sits in the customer services department.
• You will be articulate, professional, and keen to learn about the company’s products.
• Strong Microsoft Office skills, particularly in Excel and Word.
• The successful candidate will be enthusiastic about developing a career in business development.

Candidate Skills

Experience and Training

• Sales experience within the data infrastructure or networking industry would be advantageous but is not essential as full training will be provided.
• There are opportunities to progress into a Business Development role.
• Telephone sales experience would be beneficial.

Customer Focus and Relationship Building

• A hard-working, personable individual who can build strong customer relationships and deliver exceptional service.
• A customer-focused approach and a commitment to resolving enquiries professionally.

Communication and Personal Qualities

• Excellent verbal and written communication skills.
• A positive, hard-working attitude with the ability to perform well under pressure.
• Dynamic, enthusiastic, and motivated by achievement and success.
• A strong team player with a professional and approachable manner.

Administration and Attention to Detail

• Good typing speed and accuracy.
• Conscientious, organised, and able to maintain a high level of attention to detail.

Duties

Customer Service and Sales Support

• Work as part of a busy Customer Service department, supporting customers and internal teams.
• Answer telephone enquiries and proactively contact new and dormant clients.
• Help build product and brand awareness with customers through professional and knowledgeable communication.

Quotations, Orders and Follow-Up

• Prepare pricing, raise quotations and follow up with customers in a timely manner.
• Process orders accurately and respond to ordering queries.
• Resolve customer delivery issues efficiently and professionally.

Training and Development

• Complete a full product and systems training programme.

Take part in sales and business development training to support future prog