Customer Assistant

Looking for a part-time retail role where you can make a real impact behind the scenes? Marks & Spencer is recruiting Customer Assistants. This is a physically active role where you’ll help keep the store running efficiently by managing stock, deliveries and product availability. With structured training, a supportive team and opportunities to develop your career, it’s an excellent opportunity to gain valuable retail experience with one of the UK’s most recognised retailers.

About Marks & Spencer

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you unique, and when you’re part of M&S, your individuality has the opportunity to make a real difference.

The business is committed to creating an inclusive workplace where colleagues feel supported, respected and able to succeed. New starters receive support through mentoring and buddy schemes, while flexible working options are available wherever possible.

The Role

As a Customer Assistant, you’ll play an essential role in keeping the store running smoothly behind the scenes. This is a fast-paced and physically demanding position where you’ll be responsible for handling stock, processing deliveries and ensuring products are available for customers throughout the day.

You’ll help keep the shop floor fully stocked, clean and organised by moving products quickly and accurately. The role also involves working across different areas of the store when required, using digital tools to manage stock and deliveries efficiently, and supporting colleagues to maintain the pace of a busy retail environment. Flexibility is important, particularly when working early morning deliveries and adapting to changing store priorities.

Company Culture

At M&S, teamwork is central to everything the business does. Colleagues work together across the store, supporting one another to deliver the best possible experience for customers.

The company values individuality and believes diverse backgrounds and perspectives strengthen its teams. Through ongoing training, mentoring and career development opportunities, colleagues are encouraged to build their skills and progress within the business.

Benefits and Perks

• Competitive hourly pay plus an additional ‘unsocial hours’ premium for eligible shifts.
• Mentoring and buddy support for new colleagues.
• Flexible working options where suitable for the role.
• Access to wellbeing resources, including a free virtual GP service.
• 20% colleague discount after successfully completing probation.
• Pension scheme.
• Opportunities to support charities through payroll giving and volunteering.
• Ongoing training and career development opportunities.

Requirements

• You must be aged 18 or over due to the early morning working pattern.
• Comfortable working in a physically demanding, fast-paced retail environment.
• Confident using digital tools to manage stock and deliveries.
• A flexible approach and willingness to work across different areas of the store.
• A strong team player who can support colleagues and adapt to changing priorities.
• Able to work efficiently, accurately and with a proactive attitude.

If you’re ready to take on a varied operations role where you can build valuable retail experience and contribute to the success of a brand-new store, we’d love to hear from you. Click on the button below to apply through the Marks & Spencer careers website.