Customer Service Apprentice

Job Title: Customer Service Apprentice

Apprenticeship: Customer Service Level 3

Location: Albourne

Salary: £18,000 per annum

Hours: Full-time, Monday – Friday, 8:45am – 5:30pm

Start Date: ASAP

This is a fantastic opportunity to join a growing and ambitious business. As a Customer Service Apprentice, you will support the daily operations of the business, ensuring customers receive excellent service and administrative processes run smoothly.

Working closely with customer service and operations teams, you will gain hands-on experience in customer support, administration, and communication, building a strong foundation for a career in customer service.

Benefits

• Dedicated mentorship and training
• Real-world responsibilities from day one
• Opportunity to work within a growing business
• Clear career progression upon completion
• Customer Service Level 3 qualification

Requirements

• GCSEs (Grade A-C/4-9) in English and Maths, or equivalent
• Previous experience in customer service or administration (advantageous)
• Strong communication skills, both written and verbal
• Good organisational and time management skills
• Basic IT skills (Microsoft Office)
• Positive, proactive attitude with a willingness to learn
• Ability to work independently and as part of a team

Responsibilities for an Apprentice

• Handling customer enquiries via phone, email, and online channels
• Supporting administrative tasks such as data entry, filing, and scheduling
• Liaising with colleagues and internal teams to support operations
• Assisting with process improvements and identifying efficiencies
• Working collaboratively across teams to meet deadlines
• Gaining exposure to different areas of the business

Apprenticeship Information

You will be enrolled on the Level 3 Customer Service Apprenticeship, typically completed over 18 months. This includes:

• Workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if required

Prospects

Upon successful completion of the apprenticeship, there may be the opportunity to move into a permanent role within the business.

For more information or to apply, please contact Jamie Watson on [phone removed] between 9:00am – 5:30pm, Monday to Friday.