Service Desk Apprentice

Job Title: Service Desk Apprentice

Apprenticeship: Information Communications Technician Level 3 Apprenticeship

Location: East Grinstead

Salary: £24,000 – £25,000 per annum

Hours: Full-time

Kick-start your IT career as a Service Desk Apprentice. This is an exciting opportunity to gain hands-on experience providing technical support, troubleshooting IT issues and delivering excellent customer service while working towards a nationally recognised apprenticeship qualification.

Benefits

• Hands-on experience within a growing IT business
• Dedicated mentoring and structured training
• Opportunity to develop technical support and customer service skills
• Exposure to a wide range of IT systems and technologies
• Clear progression opportunities upon successful completion

Requirements

• Passion for IT and technology
• Excellent communication and customer service skills
• Good problem-solving ability and willingness to learn
• Organised with strong attention to detail
• Ability to work well both independently and as part of a team
• Good IT literacy and a proactive approach
• GCSEs (or equivalent) in English and Maths preferred

Responsibilities for an Apprentice

• Provide first-line technical support via telephone, email and monitoring systems
• Respond to incidents and service requests within agreed service levels
• Log, prioritise and accurately update support tickets
• Troubleshoot technical issues and resolve where possible
• Escalate more complex issues to senior team members
• Keep customers updated on the progress of incidents and service requests
• Maintain customer documentation relating to hardware, software and system configurations
• Accurately record time entries and update support tickets
• Deliver excellent customer service at all times

Apprenticeship Information

You will be enrolled on the Information Communications Technician Level 3 Apprenticeship, typically completed over 18 months. This includes:

• Regular workplace-based learning supported by your training provider and line manager
• A minimum of 6 hours per week of off-the-job training
• Development of skills, knowledge and behaviours aligned to the apprenticeship standard
• Completion of a portfolio and end-point assessment
• Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, continuing your career within IT Support and Service Desk operations.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on [phone removed] between 9:00am – 5:30pm.