Customer Service Advisor – (Insurance)

Customer Service Advisor – (Insurance)

East Belfast

£27,000 + bonus, excellent holidays etc

We are working with a specialist Insurance Services business based in east Belfast to appoint their new Customer Service Advisor.

Reporting into management and working within a supportive team you will work with commercial clients on insurance claims, from initial contact through to final settlement, this will include;

• Liaising with customers on claims throughout the process
• Handling and registering new claims, guiding claimants through next steps
• Deliver excellent customer service with empathy, tact, and awareness of vulnerable customers
• Liaise with claimants, developers, loss adjusters, and stakeholders to progress claims to conclusion, managing expectations or repudiating where required

What we are looking for…

• Experience of working within an office environment / supporting customers, ideally within a service environment
• Sound level of IT literacy across MS Office suite
• Confident communication skills

In return you can expect an excellent package including a generous salary, bonus scheme, exceptional holiday entitlement, pension plan plus more.