Lending Operations Manager

Lending Operations Manager – Mortgages
Glasgow – Hybrid (3 days per week in the office)
Salary to £70K DOE + Bonus + Excellent Benefits

Our client, an innovative and fast-growing specialist mortgage lender, is looking for an experienced Lending Operations Manager – Mortgages, to lead and enhance their mortgage operations function.

This is an exciting opportunity to join a business with ambitious growth plans, where you’ll play a pivotal role in driving operational excellence across the mortgage origination journey. You’ll lead a high-performing team, improve processes, optimise performance and work closely with key stakeholders to deliver outstanding service and customer outcomes.

Duties of the Lending Operations Manager will include:

• Lead the day-to-day management of mortgage operations across the full origination lifecycle, ensuring service levels and quality standards are consistently achieved.
• Manage pipeline volumes, workflow allocation and team capacity to improve efficiency and turnaround times.
• Identify and deliver process improvements & automation opportunities.
• Develop and monitor operational KPIs, using MI.
• Lead & develop a team of 12 mortgage professionals, fostering a culture of accountability, collaboration and high performance.
• Work closely with Risk, Sales, Compliance and Technology teams to implement operational improvements and support business objectives.
• Ensure compliance with FCA regulations, Consumer Duty requirements and internal controls.
• Manage operational escalations, resolve service issues and ensure excellent outcomes for customers and broker partners.

The successful candidate will possess:

• Proven experience managing mortgage operations within a regulated lending environment.
• Strong knowledge of the residential mortgage origination process and intermediary lending.
• Previous experience leading and developing operational teams.
• A track record of delivering process improvements and driving operational efficiency.

You’ll be joining a collaborative, supportive business that genuinely values its people and offers the opportunity to make a real impact during an exciting period of growth.

In return, you’ll receive a competitive salary, annual performance bonus, growth share scheme and an excellent benefits package including 30 days’ holiday plus bank holidays, hybrid working, health cash plan, employer pension contribution, salary sacrifice schemes and an Employee Assistance Programme.

If you’re looking for your next leadership opportunity within a progressive mortgage lender, we’d love to hear from you. Apply today and we’ll be in touch promptly.