Customer Retention Analyst – VAC-11452

• Customer Retention Analyst 
• Permanent, full time 
• £23 to £25k p/a + Bonus + Bens
• Windsor
• VAC-11452

Our Windsor based client are looking to appoint a bright and articulate team member to join their Underwriting Team.

Your responsibilities are to play a key role in evaluating the financial status of business loan
applicants for both new and existing customers, determining the risk of lending to them, and making
recommendations based on findings. This includes liaising with the risk department if there are any
possible uncertainties or if any second opinions are needed during the underwriting process, as well
as liaising with the credit control team to discuss their previous repayment history if/when
necessary.

Key Responsibilities:

• Evaluate creditworthiness and risks of business loan applications by analysing financial data
including income, business bank statements, HMRC overviews & contractual agreements
that can guarantee work.
• Utilize financial and credit data, market trends, and industry data to assess risk and make an
informed lending decision to pass onto the risk team.
• Contact the applicant to discuss findings during the underwriting process and address
queries raised. Be able to effectively extract the necessary information from the client.
• Maintain an understanding of and comply with all relevant lending regulations, including
those from financial regulatory bodies and internal lending policies.
• Prepare and present loan recommendations to the risk committee, detailing applicants’
credit histories, financial strengths/weaknesses and other relevant factors.
• Collaborate with Business Development Managers as well as applicants to obtain necessary
information and resolve any issues with applications.
• Collaborate with the Credit Control Team, to discuss the client’s repayment history, if they
are have had previous loans.
• Provide excellent customer service by promptly responding to questions and concerns from
loan applicants, explaining the underwriting process, and communicating decisions
effectively.
• Continually update knowledge of company’s loan products and underwriting standards.
• Determine payment plans for clients who are in financial difficulty, based on the affordability
of the business.
• Conduct online investigations for all paying and non-paying clients, to mitigate and prevent
any risk whilst they have a loan open with us and keep a record of any findings.
• Offer further funding to existing customers who have had good repayment history, ensuring
that they meet our criteria.

Required Qualifications
• Excellent communication skills
• Proficiency in CRM systems and data analysis tools
• Excellent spoken and written communication skills
• Fluent in English

Benefits & Perks (post 3-month probation period):
• Employer contribution of 3% to Standard Life Pension Scheme
• Gym Membership. Access to 5 x Leisure Focus Gyms
• Enrolment into Wellbeing & Financial Support service, available 24/7 for you plus partner /
family member
• Bonus Scheme
• 21 days holiday for the first year on employment, rising by 2 days each year of servic