Customer Solutions Agent

Customer Solutions Agent

Location: Kingston Upon Thames

Rate: Up to £17 per hour

Contract: Temporary – 3 Months

Hours: 40 hours per week

Benefits: On-site parking | Immediate Start

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a well-established contractor who is looking to recruit a Customer Solutions Agent to join their busy team based in Kingston Upon Thames on a 3-month temporary contract.

This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment. Experience within social housing, repairs, or property services would be advantageous, although candidates with transferable customer service skills are encouraged to apply.

Key Responsibilities

• Act as the first point of contact for residents, delivering a high standard of customer service.

   

• Handle incoming calls and emails, resolving enquiries efficiently and professionally.

   

• Log, update, and monitor repair requests using internal systems.

   

• Liaise with residents, operatives, supervisors, and subcontractors to ensure works are progressed.

   

• Provide updates on appointments and ongoing repairs.

   

• Escalate complex queries where necessary and ensure issues are resolved promptly.

   

• Maintain accurate records and complete general administrative duties.

   

• Support the wider team to ensure service levels and KPIs are achieved.

   

Skills & Experience

• Previous experience in a customer service, customer advisor, call centre, or administration role.

   

• Experience within social housing, repairs, maintenance, or property services is desirable.

   

• Excellent communication and interpersonal skills.

   

• Strong organisational skills with the ability to prioritise a busy workload.

   

• Good IT skills, including Microsoft Office and internal management systems.

   

• A proactive, positive, and customer-focused approach.

   

If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ