IT Desktop Support Analyst

Due to security restrictions on the project, candidates need to be British nationalsIT Desktop Support AnalystWe’re seeking an experienced IT Desktop Support Analyst to join our clients team in Tidworth, Wiltshire on a 3‑month contract. This role is ideal for someone with hands‑on experience in desktop configuration and IT support, who can deliver excellent customer service to both office‑based and remote users. If you have strong technical skills and enjoy working in a collaborative environment, this is a great opportunity to make an impact.Location and Working Pattern
Tidworth, Wiltshire – full time, 40 hours per week, on‑site
 
Client Overview
Our client operates in the engineering and infrastructure sector, delivering essential services to support complex projects nationwide
Responsibilities

Configure, build, and image PCs for deployment following standard processes
Deliver and install desktop assets and peripherals for end users
Provide IT support and incident management for office‑based and remote users
Assist with office moves, including cabling, patching and hardware setup
Support corporate mobile phones and meeting room hardware
Manage hardware disposal, delivery and returns processes
Help users with KBR/ASPIRE apps and MFA on personal devices
Follow all IT processes and escalate unresolved incidents where required
Ensure compliance with company policies, standards and Health & Safety regulations

 
Must‑have Requirements

Strong knowledge of Windows 10/11 and Microsoft applications, including MS Teams
Experience imaging/building PCs using MECM/CM or similar tools
Excellent communication skills in written and spoken English
Full UK driving licence
Ability to perform manual handling when moving IT equipment
Eligibility to obtain BPSS and SC security clearance (UK nationals only with 5‑year UK residency)

 
Nice‑to‑have Skills

Current BPSS or SC clearance

 
About NRLThe NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.