Administration Officer

Join Our Client as a Full-Time Temporary Admin Officer in Preston!

Are you organised, customer-focused, and ready to support the justice system? Our client, a reputable organisation within the HMCTS, is hiring for a dedicated Admin Officer to join their team in Preston. This is a full-time role until 31st March 2027, with a potential extension, offering a rewarding opportunity to make a real difference.

What you'll be doing:
* Handling all administrative tasks to prepare for, facilitate, and conclude hearings.
* Providing clear, supportive assistance to users and stakeholders via face-to-face, phone, and written communication, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to guide users to relevant services and information.
* Supporting complaint procedures, assisting users through the process, and updating records as needed.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site.
* Processing work in line with standard procedures to meet performance and service standards.
* Managing case files with accurate data entry and secure information handling.
* Supporting jury service activities, including scheduling, deferrals, and expense processing.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
* Providing judicial support such as diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and report generation.
* Contributing to health and safety operations, including safety checks and issue logging.

What you'll bring:
* Strong organisational skills and attention to detail.
* Excellent communication skills across multiple contact methods.
* Ability to follow procedures accurately and handle sensitive information securely.
* Customer service experience, especially in complex or high-pressure environments.
* Flexibility to adapt to changing priorities and tasks.

Additional information:
* Location: Preston
* Working hours: 37 hours per week, Monday to Friday
* Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks

This is a fantastic opportunity to join a vital public service team, supporting justice and community safety. If you're proactive, empathetic, and eager to contribute, we want to hear from you! Apply now to become part of a dedicated team making a difference every day.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.