CSM – Mid-Market

Role: Customer Success Manager - Mid-Market Location: Remote, France Benefits: Stock Options, Healthcare, Pension, Restaurant Tickets About the Company: This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola. The Role: As a Customer Success Manager you'll manage a portfolio of around 120 mid-market accounts, focusing on retention, development, and revenue growth. Key responsibilities include: Building and managing long-term client relationships (C-level to operations). Retaining and developing a strong customer portfolio. Preventing churn while identifying upsell and cross-sell opportunities. Monitoring KPIs and achieving monthly retention and sales growth targets. Collaborating closely with Sales, Product, and Marketing teams. This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment. What We're Looking For 3+ years of experience as a Customer Success Manager in a SaaS environment. Background in the MarTech industry (preferred). Fluent French and English (essential), Spanish is a bonus. Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus. A proactive, results-driven mindset with excellent communication skills. What's in It for You? Generous benefits package: stock options, healthcare, pension, restaurant tickets. The flexibility to work remotely from anywhere in France. Opportunity to work with global brands and shape marketing strategies. Demonstrated ability to increase customer satisfaction. *Rates depend on experience and client requirements