IT Support Engineer

IT Support Engineer Required to join an IT company based in Hampshire this role is Paying between £26,000-£28,000 per annum. Basingstoke - Onsite/Hybrid We're looking for an IT Support Engineer to join on a permanent basis providing BAU support across users, devices, and core systems. The role Provide 1st/2nd line support via the service desk (remote and in person) Manage and resolve tickets within SLA, escalating where needed Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners) Update and maintain Active Directory and M365 accounts Support starter onboarding and leaver offboarding processes Monitor backups and asset management tools Liaise with 3rd parties for equipment repair and licensing Skills needed Strong end-user support background, with experience in ticketing systems Good knowledge of Active Directory and Microsoft 365 Confident troubleshooting PC hardware and peripherals Clear communicator at both technical and non-technical levels Able to prioritise and work calmly under pressure *Rates depend on experience and client requirements