NHS Band 6 Project Support Manager

We're looking for an experienced Project Support Manager to bring clarity, control, and confidence to complex, high-impact programmes. This is a senior PMO / PMIO Manager role, working alongside Project and Programme Managers to ensure delivery is well-governed, well-planned, and clearly understood at every level. If you thrive on structure, insight, and influence - and enjoy being the person who keeps large projects moving in the right direction - this role is for you. What you'll do Lead & Enable Provide direction and support to project staff, driving strong individual and team performance Allocate work effectively and ensure delivery stays within agreed scope and change controls Support team development and collaborate across the wider programme community Plan & Control Shape and refine business cases, ensuring continued justification for change Build and maintain robust project plans using sound analysis and decision-making Coordinate delivery against agreed scope, timelines, resources, and quality standards Define and schedule organisation-wide resources to meet project demands Governance, Insight & Improvement Maintain effective governance, controls, and assurance across projects Identify, manage, and escalate risks, issues, and dependencies, developing clear mitigations Track performance and KPIs, providing insight to inform senior decision-making Analyse complex information and advise senior stakeholders on project direction Capture lessons learned and recommend improvements to policy, process, or practice Research best practice across NHS Wales and the wider UK to validate approaches Communication & Stakeholders Communicate complex information clearly, adapting style for diverse audiences Build and maintain strong relationships with key stakeholders Support Project Board meetings with clear updates and briefing materials Act as the project's communication lead and advocate Information, Reporting & Finance Maintain accurate project documentation, logs, and controls within programme systems Produce change controls, configuration management materials, and milestone tracking Deliver high-quality highlight, end-stage, and lessons-learned reports Support budget planning, monitoring, spend tracking, and procurement activities Essential experience Demonstrable experience working in a senior PMO / PMIO / Project Support Manager supporting large-scale, multi-stakeholder NHS Technology programmes Strong working knowledge of project governance, controls, assurance frameworks, and reporting within a structured delivery environment Proven ability to work effectively with senior stakeholders, Project Boards, and programme leadership, providing clear, timely, and accurate information Excellent analytical, reporting, and communication skills, with the ability to interpret complex information and present it clearly to a range of audiences Ability to lead, coordinate, and influence project teams and stakeholders without direct line management responsibility *Rates depend on experience and client requirements