Service Controller

Service Controller                                        Sale                                                    £28,000 – £35,000doe                                                   

Currently seeking to recruit a Service Controller, to work in a busy reactive office environment.  Core duties shall be to liaise with customers who have urgent plant repair needs.  If you wish to pursue a career in a reactive but exciting field and have a calm approach and excellent organisation skills, then please apply today!

Job duties:

• Liaising with customers, logging and processing breakdowns received via phone and emails.
• Ordering parts for customer breakdowns & remedial works as dedicated by the service controller.
• Assist in planning and allocating engineers to breakdowns.
• Ensure all estimates and related documentation is saved on the call log and add any comments to the call as necessary.
• Following the engineers’ diagnostics, raise estimates for remedial works.
• Appoint 3rd parties where necessary to cover breakdowns & raise order numbers upon completion and receipt of paperwork, ensure costs are accurate.
• Communicating with customers, updating them on the status of their breakdowns.
• Raising invoices, whilst undertaking all other

Essentials:

• Confident & flexible attitude.
• Highly organised with a good eye for detail.
• Computer literate.
• Self-motivated with a can-do attitude.
• Excellent communicator, customer service & administrative skills.
• Ability to work under pressure and meet deadlines.

For further information about this opportunity please forward your CV for immediate consideration.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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