Customer Service Team Leader

Customer Service Team Leader                  Trafford Park            Up to £35,000 doe

A global manufacturing firm have an exciting vacancy for a proven customer service team leader.  If you have worked within manufacturing/distribution & Stock and have experience managing a small order management team, then please apply.

• Responsible for leading, motivating and developing the customer service team to deliver a high quality, consistent service to customers
• Managing and mentoring a team of two Order management professionals, ensuring all customer orders and enquiries are handling efficiently, customers orders are met and despatched on time, and KPI’s are met and in-line with company standards
• Conducting regular 1-2-1’s, performance reviews and appraisals
• Managing attendance, holidays and identifying training needs; supporting on-going development of the team
• Overseeing the full customer services operations, handling of customer orders, complaints and escalations – personally managing any high-risk customer issues
• Regular meetings with wholesale customers buyers to discuss stock requirements and any shortfalls in orders
• Ensuring KPI’s are achieved and that team performance is met

A knowledge of order management and overseeing stock allocation and inventory management for large value orders is essential for this role.

In return, the business offers a competitive benefit package, including hybrid working, 33 days annual leave (including bank holidays), contributory pension, life assurance and on-site free parking.  Please email your CV FAO Lisa to [email removed]

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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