Facilities Coordinator / Helpdesk Coordinator

Facilities Coordinator / Helpdesk Coordinator Runcorn (WA7) Up to £27k DOE

Excellent opportunity for someone with a background in facilities operations, maintenance coordination, or service delivery to develop their career within a dynamic and fast-paced FM environment.

Key Responsibilities

• Act as the main point of contact between customers, engineers, and suppliers, ensuring smooth communication across all facilities operations.
• Handle inbound and outbound calls and emails in a professional manner, delivering efficient support and updates on ongoing jobs.
• Coordinate and schedule reactive, planned, and preventative maintenance works, ensuring resources are deployed effectively.
• Liaise with engineers to arrange same-day responses for urgent and high-priority issues.
• Log, track, and update jobs through the company’s CAFM/ticketing system, ensuring all details are accurate and up to date.
• Allocate tasks to appropriately skilled engineers to maximise first-time fix rates and meet SLA/KPI targets.
• Record all job progress, site notes, and technical information to maintain accurate and compliant documentation.
• Process engineer job cards promptly, ensuring timely updates and completion records.
• Schedule engineer appointments and manage workloads across regions or service lines.
• Raise invoices and support the billing process for completed works.
• Keep customers informed throughout the job lifecycle, providing timely updates on progress and resolutions.

About You

• Previous experience in a Facilities Coordinator, Service Desk, Scheduler, or Helpdesk role within Facilities Management, Building Maintenance, or Property Services.
• Strong organisational and multitasking abilities, with the ability to manage competing priorities under pressure.
• Excellent communication and interpersonal skills, with a customer-first approach.

For further information about this opportunity please call Maddie at Forrest Recruitment for a confidential discussion – [phone removed]. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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