Service Supervisor – Canary Wharf

Service Supervisor – Canary Wharf (Static Site) | Full-Time | Days with Occasional Night Shifts | Competitive Salary + Excellent Benefits Package

What’s on Offer?

• Competitive salary package dependent on experience.
• Company van and fuel card.
• Uniform and equipment provided.
• Ongoing training and professional development opportunities.
• Career progression within a growing and respected organisation.
• Employee referral scheme.
• Team engagement and social initiatives.
• Supportive and collaborative working environment.
• Opportunity to work on a high-profile, prestigious client site in Canary Wharf.

We are currently partnering with a leading fire and security systems specialist to recruit an experienced Service Supervisor for a prestigious static-site position based in Canary Wharf.

Due to continued growth and ongoing investment in service delivery, they are seeking a technically strong and people-focused supervisor to support the management of their on-site engineering operation.

The Opportunity

This is an excellent opportunity for an experienced fire systems professional looking to take the next step into a leadership-focused role, while remaining hands-on with technical support and service delivery.

Working closely with the Field Line Manager, you will help oversee a team of engineers, ensuring the highest standards of performance, safety, customer service, and operational efficiency are consistently achieved.

The role offers a blend of leadership, technical expertise, mentoring, and operational planning, making it ideal for a motivated individual who enjoys developing people and driving service excellence.

Key Responsibilities

• Support the Field Line Manager in the day-to-day supervision of engineering operations.

• Lead by example, creating a positive and high-performing team culture.
• Mentor, coach, and develop engineers to enhance technical capability and career progression.
• Assist with onboarding and induction of new team members.
• Provide hands-on technical support and fault-finding assistance for complex fire system issues.
• Deliver remote technical support to engineers when required.
• Monitor service delivery performance and ensure KPI targets are achieved.
• Conduct regular health and safety audits and ensure compliance with all relevant legislation and company procedures.
• Develop and implement corrective action plans where improvements are required.
• Act as a key communication link between site operations and management teams.
• Support continuous improvement initiatives to enhance service quality and operational efficiency.
• Plan and coordinate engineering resources, materials, and work schedules to meet operational demands.

About You

To be successful in this role, you will ideally possess:

• Extensive experience within the fire systems industry.
• Strong knowledge and hands-on experience with Gent and Notifier systems.
• Previous supervisory, team leader, or management experience within an engineering environment.
• FIA qualifications or equivalent industry-recognised certifications.
• IOSH, SSSTS, or equivalent Health & Safety qualification.
• Strong understanding of fire system servicing, maintenance, and fault diagnosis.
• Excellent leadership, communication, and interpersonal skills.
• Strong customer-facing and stakeholder management abilities.
• Knowledge of contract management, service delivery, and commercial awareness.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• A full UK driving licence.

If you’re an experienced Fire & Security professional with leadership experience and a passion for delivering exceptional service, we’d be delighted to discuss this opportunity with you.