IT Support Analyst

IT Support Analyst
Newcastle-under-Lyme (ST5)

Permanent

£28,000 – £32,000 DOE

Looking to take the next step in your IT career?

We’re excited to be partnering with a well-established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they’re seeking a proactive and customer-focused IT Support Analyst to join their team.

This is an excellent opportunity to become a key member of a supportive IT department, where you’ll play a vital role in ensuring colleagues across the business receive exceptional technical support. If you enjoy solving problems, helping others, and working in a fast-paced environment, we’d love to hear from you.

What you’ll be doing:

· Acting as the first point of contact for all IT-related queries and technical issues

· Diagnosing, triaging and resolving hardware, software and system issues

· Providing proactive support to minimise downtime and maintain business continuity

· Monitoring system performance and escalating complex issues where required

· Maintaining accurate records of incidents, requests and resolutions

· Assisting with the maintenance and updating of desktop applications and network infrastructure

· Supporting system upgrades, deployments and rollout projects

· Working within agreed service levels and ensuring a high standard of customer service

What we’re looking for:

· Previous experience in an IT Support, Service Desk or Technical Support role

· Strong knowledge of Microsoft Windows (Client and Server environments)

· Experience with Microsoft 365 and Active Directory

· Good understanding of networking technologies, including LAN, WAN and Wi-Fi

· Excellent communication and problem-solving skills

· A professional, customer-focused approach with a passion for delivering outstanding support

What’s in it for you?

· 25 days holiday, plus bank holidays

· Genuine opportunities for career progression and professional development

· Exposure to a broad range of technologies and projects

· A collaborative and supportive working environment where your contribution is valued

· Competitive salary of £28,000 – £32,000 depending on experience

If you’re looking for a role where you can develop your technical skills, make a real impact, and build a long-term career, we’d love to hear from you.

If you are interested in this role or would like to know more about the position, please forward your CV to [email removed].

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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