Administration Support Executive

Administration Support Executive – Stoke-on-Trent – Permanent – £30,000 – £32,000 DOE

Are you an organised and proactive Administrator who enjoys providing excellent customer service? Do you thrive in a busy office environment where no two days are the same?

Our client is a successful and growing business based in Stoke-on-Trent, who are looking to recruit an Administration Support Executive to join their small, friendly team. This is a varied role offering a mix of administration, customer service, sales support and office coordination, making it ideal for someone who enjoys multitasking and taking ownership of their workload. You’ll be the first point of contact for customers across the UK and internationally, ensuring enquiries are handled professionally while supporting the day-to-day running of a busy office. The main duties will include…

• Acting as the first point of contact for customer enquiries via telephone, email and face to face

· Delivering friendly, professional and efficient customer service

• Processing customer sales orders and preparing quotations
• Producing pro-forma invoices and supporting invoicing activities
• Maintaining customer accounts and building strong client relationships
• Following up customer enquiries and sales leads
• Preparing business documents, reports and export paperwork
• Supporting freight forwarding and shipping administration
• Accurately processing and updating company records and databases
• Managing emails, scanning, filing and general office administration
• Supporting the wider team with day-to-day office operations

The successful candidate will have previous experience within an office administration or customer service role, have excellent communication skills and a confident and professional telephone manner.

Candidates with previous experience within logistics, freight forwarding or exports would be welcomed, along with candidates who have dealt with international customers and export documentation. You will have strong IT skills, be able to prioritise a busy workload and can work independently using your own initiative. In return, the client offers a competitive salary, the opportunity to join a successful and growing business and free on-site parking

Working hours are Monday to Friday, 8:00am – 5:30pm, plus 1 in 3 weekend shifts on a rota basis.

If you are interested in this role or would like to know more about the position, please forward your CV to [email removed]

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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