Head Receptionist

About Us

At Town, we are dedicated to providing an exceptional dining experience accentuated by our welcoming atmosphere and professional service. Located in the vibrant Covent Garden, we pride ourselves on our sustainable practices and our commitment to using a product-focused approach.

The Role

We are looking for a friendly and organised Head Receptionist to be the first point of contact for our guests. As a key member of our front-of-house team, you will set the tone for their arrival and help ensure a smooth operation at the restaurant. Your responsibilities will include managing reservations, greeting guests, and maintaining a welcoming environment.

What You’ll Do

• Greet guests warmly and ensure they feel valued from arrival.
• Manage reservations and table allocations to support smooth service and efficient turnover.
• Respond to phone and email enquiries promptly and professionally.
• Handle booking amendments, deposits, cancellations and no-shows.
• Monitor upcoming bookings, dietary requirements and special occasions.
• Manage VIPs, regular guests, special requests and complaints confidently.
• Support and train the reception team, delegate tasks and prepare clear handovers.
• Work closely with the front-of-house and kitchen teams to ensure seamless service.
• Assist with reports, guest feedback and general administrative tasks.

Requirements

• Previous experience as a receptionist or in a similar customer service role (approx. 1-2 years).
• Exceptional interpersonal and communication skills, with a friendly and professional demeanour.
• Strong organisational skills and attention to detail to manage reservations effectively.
• Proficient in using Opentable, Sevenrooms systems and Microsoft Office applications.
• Ability to work well under pressure in a busy environment.
• The legal right to work in the UK and flexibility to work evenings and weekends when required.

Benefits

• Competitive Pay & Earning Potential
• £15.50 – £17.00 per hour typical take-home pay, including a discretionary share of the service charge (tronc).
• £36,270 – £40,000 indicative annual earnings (based on a 45-hour week).
• Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance.
• Holiday: 29 days per year including public holidays (pro rata).
• Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group.
• Pension: company pension scheme.

If you’re excited by honest ingredients, collaborative service and the energy of Covent Garden — apply now and tell us why you’re the right fit for Town.