Customer Team Member

Looking for a flexible job with a well-known community retailer? Co-op is recruiting Customer Team Members for stores across the UK, offering part-time opportunities. You’ll develop valuable customer service and retail skills while helping local communities and working alongside a friendly team. With full paid training, competitive employee benefits and opportunities to progress within the business, this is a practical way to gain workplace experience with one of the UK’s most recognisable retailers.

About Co-op

For more than 175 years, Co-op has been serving communities across the UK through a member-owned business built on fairness, inclusion and social responsibility. Its food stores play an important role in local neighbourhoods, providing everyday essentials while supporting community initiatives and charities.

Co-op is committed to creating diverse and inclusive teams where colleagues feel welcomed, valued and supported. As a Disability Confident employer, it encourages applications from people of all backgrounds and offers support throughout the recruitment process where adjustments are needed.

The Role

As a Customer Team Member, you’ll help create a welcoming shopping experience by supporting customers on the tills and shop floor while keeping the store running smoothly. Every day is different, with opportunities to work across different areas of the business depending on your store.

Typical responsibilities include:

• Delivering friendly and helpful customer service on the shop floor and at the tills
• Responding to customer questions and promoting Co-op Membership
• Replenishing shelves and maintaining accurate pricing, dates and stock levels
• Helping keep the store safe, clean and well organised
• Helping keep shelves stocked while checking prices, dates and stock accuracy
• Working closely with colleagues to solve problems and provide a great customer experience
• Supporting local community activities and helping strengthen Co-op’s community connections
• Depending on your store, supporting services such as the Post Office, bakery or online home delivery order picking.

Company Culture

As a member-owned organisation, Co-op places people and communities at the heart of its business. Colleagues are encouraged to support one another, contribute to their local communities and build long-term careers within the organisation.

The business promotes an inclusive working environment where everyone can feel they belong. Managers are encouraged to support colleagues both professionally and personally, while flexible working, wellbeing initiatives and career development help employees succeed throughout different stages of their lives and careers.

Benefits and Perks

• £13.04 per hour
• 30% discount on Co-op branded products and 10% off other brands
• Pension scheme with up to 10% employer contributions
• 31 days’ holiday, including bank holidays (pro rata for part-time colleagues)
• Full paid training and ongoing career development
• Wagestream app, providing flexible access to a percentage of your earned pay
• 24/7 GP appointments and a colleague support programme
• Rotas shared three weeks in advance through a mobile app
• Cycle to work scheme
• Market-leading policies to support colleagues through significant life events

Requirements

Previous retail experience is not essential, as full training is provided – a positive attitude and willingness to learn are what matter most.

You’ll ideally have:

• A genuine passion for delivering excellent customer service
• Strong communication and people skills
• The ability to work well as part of a team
• A positive attitude towards problem-solving and adapting to change
• An interest in working in a busy retail environment
• Flexibility to work a variety of shifts, including evenings and weekends where required

Please note that some store locations may require applicants to be aged 18 or over where shifts involve working before 6am, after 10pm or other operational requirements.

Click Apply Now to head to the Co-op careers website, explore the latest Customer Team Member opportunities near you and submit your application today.