Digital Analyst (Enterprise Systems) – AR

Digital Analyst (Enterprise Systems)
Finance & Corporate Resources (ICT & Workplace Services)
Contract | Hybrid

Role Overview

Worked within a multi-disciplinary Digital team to support, maintain, and enhance enterprise HR systems, with a primary focus on iTrent and Business Objects. Provided technical application support, developed reporting solutions, performed data analysis, and collaborated with internal stakeholders and software vendors to optimise HR processes and ensure the reliability, security, and performance of critical business systems.

Key Responsibilities

• Supported the administration, configuration, and ongoing maintenance of the iTrent HR and Payroll system.
• Developed, maintained, and scheduled complex Business Objects reports to support HR, Payroll, and management reporting requirements.
• Performed data analysis, reconciliations, and validation using Microsoft Excel and Google Sheets to ensure data accuracy and integrity.
• Investigated and resolved system issues through the Halo IT Service Management platform, providing timely technical support to end users.
• Assisted with system configuration changes, testing, upgrades, and enhancements within the iTrent environment.
• Collaborated with HR, Payroll, ICT teams, and third-party software vendors to improve system functionality and streamline business processes.
• Supported the integration of HR workflows across enterprise systems, improving the employee lifecycle from onboarding through to offboarding.
• Maintained system security by supporting user access management, permissions, and compliance with organisational policies.
• Participated in testing activities for system upgrades and enhancements, ensuring successful implementation and minimal business disruption.
• Produced technical documentation, user guidance, and process documentation to support system users and operational procedures.

Key Skills

• Enterprise Systems Support
• iTrent Administration & Configuration
• Business Objects Reporting
• HR Systems (HRIS)
• Application Support
• Data Analysis & Reconciliation
• Microsoft Excel (Advanced)
• Google Sheets
• Incident & Service Request Management (Halo ITSM)
• Systems Testing & Upgrades
• Stakeholder Management
• Process Improvement
• Workflow Configuration
• Data Integrity & Validation
• Vendor Management