Insurance Customer Service Advisor – Health Insurance
KINGSGATE RECRUITMENT LIMITED · Manchester, North West
Insurance Customer Service Advisor – Health Insurance at KINGSGATE RECRUITMENT LIMITED, based in Manchester, North West, paying £25,000 - £28,000 per annum. This is a permanent role with hybrid working.
- Salary
- £25,000 - £28,000 per annum
- Location
- Manchester, North West · Hybrid
- Contract
- Permanent
- Posted
- 3 weeks ago
- Closes
- 24 Aug 2026
- Sector
- Customer Advisor
33% below the typical rate for customer advisor
Reference https://kingsgaterecruitment.co.uk/?post_type=job_listing&p=89639
About the role
Location: Hybrid – London or Manchester office
Salary: £25,000 – £28,000 per annum + performance bonuses
Type: Full-time, permanent
Join a leading name in private health insurance, supporting individuals and businesses in accessing vital healthcare services when they need it most. Our client is a well-established provider known for innovation, customer care, and long-term stability. As demand for private health cover continues to grow, this is an ideal opportunity to build a secure and rewarding career in one of the most resilient sectors of the insurance industry.
Why work in health insurance?
Health insurance remains a pillar of stability in an evolving economy. As people increasingly value access to quality care, careers in this space offer job security, professional growth, and purpose-driven work.
What you’ll be doing:
- Responding to inbound calls and emails from customers regarding policy coverage, benefits, and claims
- Assisting customers with their health insurance applications, renewals, and account queries
- Handling and resolving complaints in a professional and empathetic manner
- Escalating complex or sensitive cases to the appropriate internal teams
- Updating customer information and interactions accurately in the CRM system
What we’re looking for:
- Previous customer service experience (insurance or healthcare background is a plus)
- Strong communication skills – clear, compassionate, and confident
- A problem-solver who thrives on delivering great service and building trust
- Ambition to grow within the insurance or healthcare sector
What’s in it for you?
- Competitive base salary (£25,000 – £28,000)
- Quarterly performance-based bonuses
- Hybrid working – flexibility to work from home and the London or Manchester office
- Excellent training and career development pathways
- Private medical insurance, pension scheme, and wellbeing support
- A friendly, supportive team culture with regular social events and recognition
Ready to start a future-proof career in health insurance? Apply today and be part of a company that truly makes a difference in people’s lives.
Get in touch with the team on [phone removed] or submit your CV using the link below
Reference: https://kingsgaterecruitment.co.uk/?post_type=job_listing&p=89639 · Posted 3 weeks ago · Closes 24 Aug 2026 · Listed via KINGSGATE RECRUITMENT LIMITED
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