Insurance Customer Service Advisor – Motor Insurance

Location: Hybrid – London or Manchester office
Salary: £25,000 – £28,000 per annum + performance bonuses
Type: Full-time, permanent

Join a trusted name in motor insurance, helping drivers across the UK stay protected and supported through life’s unexpected events. Our client is a well-established provider known for service excellence, innovation, and long-term stability. As vehicle ownership and road safety concerns continue to rise, this is a fantastic opportunity to build a secure, rewarding career in a critical area of insurance.

Why work in motor insurance?

Motor insurance is essential—it’s legally required and constantly evolving with the needs of today’s drivers. In an unpredictable economy, this sector offers job security, professional development, and the satisfaction of helping customers when they need it most.

What you’ll be doing:

• Responding to inbound calls and emails from customers regarding policy coverage, documents, and claims

• Assisting policyholders with applications, renewals, and mid-term adjustments

• Handling and resolving complaints with professionalism and empathy

• Escalating complex cases (e.g., serious claims or disputes) to the appropriate team

• Maintaining accurate, up-to-date customer records in the CRM system

What we’re looking for:

• Previous customer service experience (insurance, automotive, or finance is a bonus)

• Excellent communication skills – clear, friendly, and solution-focused

• A confident problem-solver who enjoys delivering great customer experiences

• Ambition to grow within the motor insurance or wider financial services sector

What’s in it for you?

• Competitive base salary (£25,000 – £28,000)

• Quarterly performance bonuses

• Hybrid working – flexibility to work from home and the London or Manchester office

• Structured training and clear career progression pathways

• Private medical insurance, pension scheme, and employee wellbeing support

• Friendly and inclusive team culture with regular events and recognition

Looking to build a future-proof career in a vital industry? Apply now and become part of a company that helps drivers feel safe, supported, and heard.

Get in touch with the team on [phone removed] or submit your CV using the link below