Complaints Handler

Complaints Handler. Bolton (BL2) c£27.5k. 25 days hol + BH’s. 1 day per week WFH (12 month FTC )

A market leader in their sector, our client is looking for an experienced Complaints Handler to join the customer service department and be dedicated to taking ownership of issues and complaints and seeing them through to resolution. Duties will include;

• Taking details of the issue/complaint over the phone or via email, acknowledging receipt with the customer and talking them through the next steps
• Liaising with other departments, suppliers and other contractors involved to investigate the complaint
• Some queries will be quicker to resolve than others and may involve a simple refund of delivery charges. Others may be more complex and involve the return of faulty goods back to the manufacturer for further investigation which will take longer
• Keeping the customer updated at all stages of their case

To be successful, you will have a strong background in customer service and previous experience of handling complaints through to resolution. You will have excellent verbal and written communication skills and have the ability to remain calm and professional at all times.

Please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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