Client and Property Operations Manager

An exciting opportunity to join a well-established successful property organisation in Liverpool who are currently seeking an experienced CLIENT AND PROPERTY OPERATIONS MANAGER to join their team. Reporting to the Operations Director, the successful person will work alongside another Client & Property Operations Manager to deliver exceptional operational performance across their Property Management and Client Care functions. A fantastic opportunity to join the business during a period of expansion with opportunity for future career progression. Responsibilities of the role will include:

• Support the execution of strategic objectives set by the Operations Director across client and property operations.
• Oversee the day-to-day management of Property Management and Client Care teams, ensuring consistent service delivery and operational excellence.
• Act as a key point of escalation for complex client issues, driving positive outcomes.
• Monitor and optimise property performance, including rent collection, void reduction, maintenance resolution, and compliance.
• Lead and develop team members through coaching, support, and regular performance reviews.
• Ensure full compliance with all property legislation and regulatory standards, including health and safety checks and tenancy agreements.
• Collaborate cross-functionally to streamline systems, improve data integrity, and enhance operational processes.
• Analyse KPIs and prepare performance reports for senior leadership, contributing to continuous improvement and business growth.
• Drive customer satisfaction and retention by reviewing feedback and implementing service enhancements.

Experience required:

• Strong operational leadership experience in property management.
• Proven ability to manage multi-functional teams and deliver against performance targets.
• Excellent communication, organisational, and problem-solving skills.
• A client-first mindset with a track record of resolving complex issues effectively.
• Solid understanding of property compliance, tenancy regulations, and industry standards.
• ARLA qualification is preferred but not essential

Our client is offering a basic salary of up to £42,000 Other benefits include:

• 25 days holiday plus bank holiday
• An additional day off for your birthday
• Pension scheme
• Medical Cash Plan
• Death in Service
• Employee Assistance Program

This is a fantastic opportunity not to be missed. Please send your CV to Stephanie Jones to be considered for the role. Clifton Gray is a specialist property recruitment company. We specialise in placing property professionals within architecture, residential property, and commercial property, from entry level through to senior appointments. If you are currently working within the property sector, and you would like to hear more about how Clifton Gray can guide you through your next career move, please get in touch.