Paywall and Sales Operations Lead

Paywall & Sales Operations Lead Surbiton, Surrey (Office-Based) - 5 days a week £28K (£30K after probation) + £6K Bonus | OTE £36K This isn't a back-office role. We're looking for someone commercially sharp, highly organised, and accountable for performance. Someone who doesn't just follow processes - they improve them. If you thrive in fast-paced environments, enjoy working with data, people, and systems, and want real ownership over revenue performance - this role will suit you. We don't need perfection - we need discipline, attention to detail, and the ability to execute under pressure. About the Role Our client is a fast-growing, social-first agency working with creators across global markets. You'll sit at the centre of the paywall and sales operation - driving performance, managing execution, and ensuring everything runs efficiently behind the scenes. This is part operator, part analyst, part team leader. You'll: Own operational performance across assigned creators Manage day-to-day execution within the paywall and sales function Identify opportunities to improve revenue and conversion Oversee pricing, positioning, and monetisation strategy Manage and coordinate a remote operations team Track performance data and report directly to leadership Who You Are You're not reactive - you stay in control. You are: Highly organised - you can manage multiple workflows and priorities Commercially aware - you understand performance, revenue, and optimisation Detail-focused - you spot issues others miss Confident - comfortable managing people and making decisions A strong communicator - clear, direct, and composed under pressure Solutions-driven - you fix problems, not just flag them Accountable - you take ownership of outcomes, not just tasks You might come from operations, e-commerce, digital marketing, or a high-performance environment - but mindset matters more than background. What Success Looks Like Consistent revenue growth across assigned creators Strong operational execution across teams Clear, structured reporting and performance visibility Issues identified early and resolved quickly High standards maintained across systems and processes Why Join Performance-based bonuses Work closely with senior leadership Be part of a fast-growing, high-performance environment Real ownership and responsibility Clear progression as the business scales *Rates depend on experience and client requirements