Trade Enquiry Administrator

Our client prides themselves on their 40-year history of excellence in the fenestration industry. As the UK’s largest manufacturer of Aluminium Roof Lanterns and Bi-Folding Doors, and the home of the multi-award-winning brand, we are committed to innovation, quality, and exceptional customer service. We are looking for an enthusiastic and dedicated individual to join our clients well-established team as a Trade Enquiry Administrator. Job Summary: This role will be the first point of contact for our customers, providing exceptional service by handling enquiries efficiently and professionally. This role is ideal for someone who is quick-thinking, eager to learn new skills, and hard-working. All necessary training will be provided to ensure your success in this role. Key Responsibilities:

• Respond promptly and effectively to customer enquiries via phone and email.
• Provide accurate information about our products and services.
• Maintain and update customer records in our database.
• Assist with the preparation of quotes and processing orders.
• Collaborate with other team members to ensure a seamless customer experience.
• Perform general administrative tasks as required.

Key Skills & Attributes:

• Quick-Thinking: Ability to think on your feet and handle enquiries efficiently.
• Eager to Learn: A keen interest in acquiring new product skills and knowledge.
• Hard-Working: Demonstrates a strong work ethic and commitment to delivering high-quality service.
• Basic Computer Skills: Proficient in using computers and email; familiarity with basic office software.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Works well within a team and supports colleagues as needed.

What Our Client Offers:

• Comprehensive training to equip you with the skills needed to excel in your role.
• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Modern Offices with on-site parking, gym facilities, free tea, coffee with canteen area.

If this sounds like a role you would be interested in please send your CV today!