Senior Customer Data Scientist

Senior Customer Data Scientist – Consulting
London (Hybrid)
£60,000-£70,000 + Bonus
Permanent | Consulting (Customer & Data Analytics Practice)
Overview
A global consulting firm is building a new London-based Customer Data Science capability within its broader customer, digital, and marketing practice.
The team focuses on combining customer experience, data science, and applied AI to help large consumer-facing organisations improve commercial performance, customer engagement, and marketing effectiveness. This is a newly scaling capability with strong investment and the opportunity to shape how advanced customer analytics and GenAI are applied in real-world client environments.
The Role
You will deliver hands-on data science and customer analytics work across a range of consumer-focused client projects. This is a delivery-heavy role combining technical data science with commercial problem solving and client-facing consulting, with a fast track to Management.
Typical work includes: Customer behaviour analysis and segmentation
Marketing and CRM performance analytics
Loyalty and retention modelling
Web, product, and digital analytics
Predictive modelling and forecasting
Applied GenAI / LLM use cases in customer and marketing contexts
Personalisation and optimisation initiatives Requirements Strong hands-on Python and machine learning experience
Ability to build and deploy predictive models (classification, regression, clustering, forecasting)
Experience working with customer, CRM, marketing, or digital behavioural data
Exposure to GenAI / LLM-based applications (build, evaluate, or implement use cases)
SQL proficiency
Strong stakeholder communication skills
Ability to translate data insights into commercial recommendations
Experience in a consulting, agency, or in-house analytics environment Consulting experience is beneficial but not essential. Strong candidates from consumer-facing or agency backgrounds are welcome.
*Rates depend on experience and client requirements